Frequently Asked Questions - Tone Shack
How do I become a winner?

Our competitions are super simple to enter and a fantastic way to bag a dream guitar and its for less than a price of a packet of strings!

For a chance to win, simply follow these easy steps.

  • View our current competitions
  • Choose how many tickets you’d like – Please note all our completions are capped at 10 entries per person, we feel this is fair and we would like everyone to have the opportunity to get involved.
  • Answer the competition qualifying question and add your ticket to your basket.
  • Wait for us to announce our Facebook live draw.
How will I know when I win?

We announce all our winners in a live draw on our Facebook. However, if you happen to miss any of our draws, don’t worry, you can re-watch them at any time, as we leave all prize draws permanently posted on our Facebook to view at a time convenient to you. The latest results are also updated on our homepage for those who don’t have access to Facebook or Instagram. We will always attempt to contact the winner within 24 hours of the prize being drawn, using the contact details you provide.

How do we choose competition winners?

All ticket entries are entered into a live draw on our Facebook page, where a random number generator will be used to select the winner. This is done completely at random, to ensure all draws are selected fairly.

How do I know my prize is authentic?

All prizes are purchased by us personally for you at reputable retailers to ensure your prize is authentic and delivered to you in its original packaging. We will also include all original documents and paperwork where applicable.

Do we already own the prizes?

Yes… we certainly do, we avoid those awful stock images & truly  believe this is something that really sets us apart – we’ve always either pre ordered or already own all prizes in our studios!

Where are the entry lists?

After having this displayed on our website before we soon realised a frequent trend in customers using their personal information in their user ID’s. To ensure we are fully GDPR compliant this information is screened and simply available by request via the contact us tab.

Tone Shack Limited ICO Registered.

How do I know my ticket number?

We assign your draw number at random, you can easily locate your ticket number by reviewing your orders. This can be done by signing into your account and reviewing your recent orders, you can also find your draw numbers in your order confirmation email.  

How long will it take to receive my prize?

As soon as the winner is drawn items will be shipped within 72 hours. Due to the value of these items we always use a signed delivery service so we will contact you to arrange a suitable day before booking the courier.

Be the first to know!

Find out about new competitions and gear reviews before anyone else!